THE OPPORTUNITY:
This is a remote opportunity and is open to candidates that reside anywhere in the United States and Canada.
The Renewal Manager role will be responsible for executing strategic and operational initiatives to support our Software as a Service (SaaS) customers at the time of their contract renewal and beyond. They will serve as the customer’s primary contact during the contract renewal, and work with Orders Operations, Accounting, Account Managers, Customer Success Managers, and Support to drive customer retention and the achievement of various team and departmental KPIs. The ideal candidate will have experience in a customer facing role along with an operational mindset.
Skills of a successful Renewal Manager will include strong communication and negotiation skills, meticulous organization, dependability, and a knack for problem solving.
Primary Duties and Responsibilities:
- Manage high volume of customers from the outset of the renewal window through completion
- Conduct account reviews, assess risk, and execute appropriate renewal strategy for each assigned account
- Assess price and develop proposals to increase contract value and retention revenues while protecting and enhancing the customer relationship
- Defend and negotiate renewal price and terms, and address customer questions and objections during the renewal window
- Follow Renewal Management best practices to drive resolutions quickly and efficiently
- Address cancellation risk and apply salvage strategies to maximize retention
- Utilize Salesforce CPQ/CRM for creation of renewal quote and contract, as well as documentation of renewal activity
- Serve as the subject matter expert on the customer’s contract in customer escalations
- Participate in cross-company collaborations to resolve customer concerns, expand the account, or otherwise represent Renewals as appropriate
- Exemplify VelocityEHS core values: Champion Customer Success, Build Honest Relationships, Choose Simple, Be Humble, and Make a Difference
Minimum Skills and Qualifications
- 3+ Years’ experience in Account Management, Customer Support, Customer Success, or Sales at a B2B SaaS organization.
- Able to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
- Effective in building rapport with customers.
- Superior ability to review and negotiate contracts
- Must possess strong orientation to details, decision-making, critical thinking, and analytical skills
- Excellent verbal and written communication skills – including grammar and voice quality
- Able to work independently with minimal supervision; also can be an effective team member
- Strong working knowledge and proficiency with a PC, internet browsers, MS Office Skills (Word, Excel, PowerPoint and Outlook) and web-based tools are required
- Experience with Salesforce.com
Preferred Skills and Qualifications
- Bachelor’s Degree in related field
- Experience with Salesforce CPQ
- Experience in the EHS software space
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.